Frequently Asked Questions
ANSWERS? WE'VE GOT THEM.
Here are the questions we are most frequently being asked:
UPDATED AS OF 27 JANUARY 2021
Please note our latest shipping policy in Coffee Tonya
Metro Manila Orders
Book Your Own Rider
Get your coffee same-day!
Book your own rider either Angkas, Lalamove, Grab, Mr Speedy and get your package at Coffee Tonya store!
Kindly give your order ID # and your full name to the rider in order to claim your package.
*Order cutoff is every 12noon.
*NO RUSH ORDER PLEASE! Follow our cut-off policy!
Customers will receive an email notification that your order is ready to be claim in the store.
You may only get your orders from 3pm to 6pm only.
NO STORE OPERATIONS EVERY SUNDAY.
Metro Manila & Provincial Orders
Shipping Fee:
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Metro Manila (1-3 business days) - PHP100
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Greater Manila (3-5 business days) - PHP100
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Provincial (5-7 business days) - PHP180
PAYMENT
Option 1: Pay using VISA, Mastercard credit and debit cards via PayPal.
Option 2: Bank Transfer/Bank Deposit
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Step 1: Deposit Payment
Deposit payment through the following banks:
Bank Account Name: COFFEE TONYA INC.
UNIONBANK Account #: 000130018260
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Step 2: Payment Verification
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Via Email:
Once payment has been deposited please email your deposit slip to coffeetonya.philippines@yahoo.com
Kindly include the following details:
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Buyer's name
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Amount deposited
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Confirmation Number/Reference Number
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Payment made via i.e. GCash/InstaPay/PesoPay
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Date & Time of transaction (indicated on the deposit slip)
>Cash on delivery is not allowed.
RETURNS POLICY
Strictly no return/exchange.
In cases where the items delivered does not conform with the items ordered, Coffee Tonya will replace the item and shoulder the shipping fee provided the following are met: - Item is not opened (for Food, Tea Leaf and Coffee Beans) - Item is in complete packaging together will the accessories (For Equipment/Accessories) - Official and delivery receipt can be provided - Item is ship back within 7 days from date of receipt
For concerns, please contact our Customer Support via facebook or email us at coffeetonya.philippines@yahoo.com