Frequently Asked Questions


Here are the questions we are most frequently being asked:

Due to a high volume of orders, current ECQ restrictions, and regulations on limited manpower, please expect some delays for all deliveries. These conditions may affect the time needed to pack your order, to transport your order, or to pass check points. We are working as hard and as fast as possible to serve your needs and dispatches will continue between Thursdays and Fridays.

Thank you for your patience and understanding during this challenging time.

> Delivery fee and lead time are as follow.

Note: Lead time counts a day after pick up on our store by the carrier.


Strictly no return/exchange. In cases where the items delivered does not conform with the items ordered, Coffee Tonya will replace the item and shoulder the shipping fee provided the following are met:

- Item is not opened (for Food, Tea Leaf and Coffee Beans)
- Item is in complete packaging together will the accessories (For Equipment/Accessories)
- Official and delivery receipt can be provided
- Item is ship back within 7 days from date of receipt


Still got questions? Contact us>


>Payments accepted credit card (Visa, Mastercard, American Express) thru Paypal.

>You can choose also deposit payment thru Bank. 

>Cash on delivery is not allowed.


Order Cut-off is every Sundays. 

Every Tuesdays is dispatch* of orders. 

Delivery via XPOST courier.

2) Self-Pickup is available EVERY Tuesdays only from 4PM to 5:30PM only.

Please wait for email notification before picking up your order. Your order ID and full name will be needed to claim your order. Kindly inform your rider.


Contact Person: Mercy 0277506200



1331 Angono Street (Across Makati City Hall), Makati City, Philippines, 1208

Operating Hours:

Mondays to Saturday: 10 a.m to 7 p.m

Sunday is closed.


Call or send us a message

Tel  (+63) 02- 750-6200 | 0975-0878-491


Payments Accepted

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