Frequently Asked Questions

ANSWERS? WE'VE GOT THEM.

Here are the questions we are most frequently being asked:

 
Due to a high volume of orders, current ECQ restrictions, and regulations on limited manpower, please expect some delays for all deliveries. These conditions may affect the time needed to pack your order, to transport your order, or to pass check points. 
Thank you for your patience and understanding during this challenging time.
SHIPPING POLICY

> Delivery fee and lead time are as follow.

Note: Lead time counts a day after pick up on our store by the carrier.

NOTE:

Order Cut-off is every 12 noon*

Same-Day Self-Pick up is available (order before 12noon to get within the day) *not available during black friday sale period*

Standard Shipping Delivery partner is XPOST.

No operations on Sundays.

2) Self-Pickup is available from Mondays to Saturdays only from 3PM to 5:30PM only. *not available during black friday sale period*

Please wait for email notification before picking up your order. Your order ID and full name will be needed to claim your order. Kindly inform your rider.

 

Contact Person: Mercy 02-88995410

PAYMENT

>Payments accepted credit card (Visa, Mastercard, American Express) thru Paypal.

>You can choose also deposit payment thru Bank. 

>Cash on delivery is not allowed.

RETURNS

Strictly no return/exchange. In cases where the items delivered does not conform with the items ordered, Coffee Tonya will replace the item and shoulder the shipping fee provided the following are met:

- Item is not opened (for Food, Tea Leaf and Coffee Beans)
- Item is in complete packaging together will the accessories (For Equipment/Accessories)
- Official and delivery receipt can be provided
- Item is ship back within 7 days from date of receipt

 

 
 
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